The website has been designed so that visitors should be able to:

• navigate the site using a keyboard;
• see a visible focus indicator when moving through interactive elements;
• use headings and landmarks to understand page structure;
• zoom and enlarge text without losing essential content or functionality;
• use common screen-reader and voice-control software;
• understand links, buttons, labels and form instructions;
• access meaningful alternative text for informative images;
• use the site across desktop, tablet and mobile screen sizes; and
• avoid unnecessary movement, flashing content or interaction time limits.

We aim to use plain language wherever the subject allows. Some mortgage, property-finance, regulatory and legal information is technical by nature, but we will explain it further if requested.

We aim to follow the Web Content Accessibility Guidelines (WCAG) version 2.2 at level AA and to improve the accessibility of the website as content and technology develop.

Some third-party services, including an external client portal, lender websites or embedded tools, may have accessibility features and limitations outside our direct control. We will still try to help you access the relevant information or find an alternative route where reasonably possible.

If you need information in another format or would find a different way of communicating easier, please tell us. Depending on your needs, we may be able to:

• provide information in a larger-text or more accessible digital format;
• explain information by telephone or video call;
• provide a written email summary after a conversation;
• allow additional time for a discussion;
• include a trusted family member, friend, representative or support person in a conversation with your permission; or
• agree another reasonable communication adjustment.

Email john@jayhawkcapital.co.uk or call 020 4604 8220 and tell us what you need. We will consider the request and respond as soon as reasonably possible.

If you experience an accessibility problem on this website, please email john@jayhawkcapital.co.uk or call 020 4604 8220. If emailing, it is helpful to include:

• the page address;
• a brief description of the problem;
• the device, browser or assistive technology you were using, if you know it; and
• the format or adjustment that would help you.

We welcome feedback and will use it to improve the website and our communications.

We will review this statement after material changes to the website and periodically as accessibility standards, content and technology develop. The date at the top of the page shows when it was last updated.

If you would like to discuss any aspect of our services, please get in touch.